Terms of Hire
These are the terms on which Car Hire Hebrides rents vehicles, in plain English. The rental agreement you sign at collection is the contract itself.
Last updated 30 August 2026
What these terms are
Car Hire Hebrides is a trading name of Adventra Ltd. This page summarises the main terms on which we hire vehicles, in plain English, so you know what to expect before you book.
The rental agreement you sign when you collect the vehicle is the contract between you and us. If anything on this page differs from that agreement, the signed agreement is the one that applies.
Who can hire
There are conditions on the minimum age, on how long you have held your licence, and on the identity and licence checks we carry out at collection. They differ by vehicle type, so they are set out in full on our rental requirements page rather than summarised loosely here.
Booking, payment and deposit
Bookings are made through our online booking system, and the hire is paid for at the time you book. A refundable deposit is taken on a payment card when you collect the vehicle. The amount depends on the vehicle and on the protection you choose.
The deposit is returned once the vehicle has been checked in. Any confirmed damage or other valid charges may be deducted before the balance is returned.
Insurance, protection and excess
Every hire includes insurance, subject to an excess that you are responsible for if the vehicle is damaged. Optional protection reduces that excess. What each level covers, what it does not, and the circumstances in which protection does not apply are set out in full on the insurance page.
Fuel, mileage and returning the vehicle
There is a mileage allowance on each hire and a fuel policy that tells you what state to return the vehicle in. Both are published in full, with the charges that apply if the vehicle comes back short.
Using the vehicle
Only drivers named on the rental agreement may drive the vehicle. The agreement sets out where and how the vehicle may be used, including conditions on unsealed roads, towing and travel off the islands.
If you plan to take the vehicle on a ferry, read the ferry page before you travel: there are conditions attached, and they matter for your insurance.
Changes, cancellation and early return
Bookings can be changed or cancelled subject to the conditions on our cancellations page, which also covers what happens if you return the vehicle early.
If a flight or ferry changes and your plans move, contact us. We will do our best to adapt the handover around your confirmed booking, subject to vehicle and staff availability.
If something goes wrong
If the vehicle breaks down or is involved in an incident, the breakdown and support page tells you who to call and what to do first.
Complaints
If you are unhappy with any part of your hire, contact us directly and we will look into it. We are not a member of an external dispute-resolution scheme, so complaints come to us and are handled by us.
Governing law
These terms and any rental agreement made under them are governed by the law of Scotland, and the Scottish courts have jurisdiction.
Company details
Car Hire Hebrides is a trading name of Adventra Ltd.
Car Hire Hebrides is a trading name of Adventra Ltd. Company number SC397314 · Registered in Scotland · Registered office: Braighe House, 20 Braighe Road, Branahuie, Isle of Lewis, Scotland, HS2 0BQ.