Help with your car hire
Clear answers on booking, collection, returns, driving requirements and what to do if your plans change.
Browse by topic
Each page answers one part of the hire in full, including the parts that depend on your vehicle group or your dates.
Rental requirements
Minimum ages, how long you must have held your licence, which licences we accept, and the rules for older drivers.
Insurance, protection and excess
What the excess is, when a deposit is taken, and what each protection package does and does not cover.
Cancellations and amendments
The 48-hour rule, what free cancellation actually covers, and what happens if you return early or late.
Fuel and mileage
Full-to-full fuel, what happens if you return the vehicle short, and the mileage included with every hire.
Ferry travel with a hire car
Taking a vehicle on a ferry and off-island, and where our responsibility ends and the operator's begins.
Breakdown and support
What to do if the vehicle stops, the RAC assistance number, and how to reach us about a booking.
Frequently asked questions
Short answers to the questions travellers ask most before they book.
Still need a person?
If your question is about a booking you have already made, or your travel plans have changed, speak to the team directly.