Cancelling or changing your booking
What you can change, when you can change it, and what happens if plans move inside 48 hours of collection.
Everything on this page turns on 48 hours
Inside 48 hours of collection you cannot cancel and you cannot change the booking. Outside it, both are usually straightforward. If your plans are uncertain, that is the number to plan around.
When a booking can be refunded
Free cancellation is an option you choose when booking, not something that applies by default.
- A booking is refundable only where you cancel at least 48 hours before collection **and** you selected the free-cancellation option when you booked.
- The free-cancellation option fee itself is not refunded. The underlying eligible booking amount is.
- No cancellation is permitted within 48 hours of collection.
- No-shows receive no refund.
Changing a booking
Most amendments outside the 48-hour window are free. The exceptions are narrow and are listed here rather than applied quietly.
- No changes are permitted within 48 hours of collection.
- Outside 48 hours, reasonable amendments normally carry no administration fee.
- Extending a hire, adding extras, upgrading a vehicle group and correcting minor details normally carry no amendment fee.
- Changes we cause carry no amendment fee, and we do not reprice them.
- Repeated changes made only to obtain a lower price may be declined or repriced at management discretion.
Bringing the vehicle back early
There is no refund for unused rental time if you bring the vehicle back early.
It is worth knowing before you shorten a trip: an early return does not reduce what you have paid, so there is no saving in cutting a hire short.
Bringing the vehicle back late
There is a 60-minute grace period. After it, a charge of £90 including VAT applies for every additional 30 minutes.
Ferries and flights move, and we would far rather adjust the booking than charge you. Tell us as soon as you know your return time has changed. A call before the grace period runs out is the difference.
Still not answered?
If your question is about a booking you have already made, speak to the team directly on 01851 706500.